Privacy Policy

Introduction

Ixonar (“the Company,” “we,” or “us”) is a leading provider of 3D models for various applications such as computer graphics, virtual/augmented reality, and gaming. A vibrant community of professional designers supports our operations.

Educay Limited, registered at 165-167 The Broadway, Wimbledon, London, United Kingdom, SW19 1NE, with its registration number 15678213 and the email address [email protected], acts as the data controller for your personal data. If you have any inquiries regarding processing your personal data, you can contact our data protection officer via email at [email protected].

Respecting Your Privacy

We highly value your privacy and are committed to safeguarding it through this Privacy Policy. Like most websites, Ixonar collects data about our users and visitors to ixonar.com (“the website”). It’s important to understand that this Privacy Policy should be read alongside our General Terms and Conditions and our Cookie Policy.

How We Use Your Personal Data

We collect and process your personal data only when permitted by law. The primary reasons for collecting and processing your personal data include:

• Fulfilling contractual obligations
• Compliance with legal and regulatory requirements
• Pursuing legitimate interests, provided they do not override your fundamental rights
• Obtaining explicit consent for specific data collection and processing purposes

Rest assured, we prioritise the responsible and ethical use of your personal data by applicable laws and regulations.

Types of Personal Information We Process

The personal data we collect and process depends on the nature of your interaction with us. Whether you’re a visitor to our website, a Guest Buyer, a registered Member, or an applicant for a job position, the personal data we handle will vary accordingly.

When we refer to “personal data” in this Privacy Policy, we mean information that directly identifies you or can make you identifiable indirectly. This includes data like your name, contact details, and IP address.

You consent to our Privacy Policy and General Terms and Conditions by using our website or registering as a user. Please note that our services are not intended for individuals under 18. Creating an account confirms that you are at least 18 years old.

Visitor Information

For visitors to our website, we may automatically collect Technical Data related to your browsing activities using cookies, session logs, and similar technologies. This helps us enhance our website, improve your browsing experience, and make informed business decisions.

Guest Buyer Information

Guest Buyers can use our services without registration. In this case, we collect specific personal data you provide, including your email address, IP address, and payment details (handled securely by Adyen BV).

Registered User Information

Registered Users provide personal data when creating an account, including their username, email address, and IP address. We process this data to facilitate account registration and service usage.

Additionally, we collect payment details for order fulfilment and transaction processing if you make purchases on our platform.

Business Customer Information

We collect personal data from representatives for Business Customers to facilitate account registration and service provision. This may include their name, company information, contact details, and IP address.

Job Applicant Information

During the recruitment process, we collect and process personal data from job applicants and potential candidates for employment. This includes contact details, education, work experience, and other relevant information provided in resumes or applications.

We handle all personal data responsibly and securely, ensuring compliance with relevant legal requirements. If you have any questions or concerns about your personal data, please don’t hesitate to contact us.

Direct Marketing

We conduct various marketing activities to enhance our website and improve user experience. To gather valuable insights into our visitors and Members, we collect data such as the most visited pages, visitor countries, return frequency, browser usage, devices used, and IP addresses.

This information is collected through third-party tools like cookies and technologies like Google Analytics. For further details on this, please refer to our Cookie Policy.

Newsletter Subscription

Visitors and Members of our website can opt-in to receive our newsletter, which updates news, promotions, sales, and other relevant information. To send you the newsletter, we process your email address with your consent as the legal basis for processing.

We retain this data for up to 5 years after receiving your permission or until you choose to withdraw it. You can easily unsubscribe from our newsletter anytime by clicking the ‘unsubscribe’ link in any email or sending a withdrawal notice to us at [email protected].

Email Notifications

As a Registered User, we may send you email notifications regarding our proposals or your account activities, such as product and feature announcements, community news, special offers, sales information, new personal messages, model sales, and feedback.

To send you these notifications and provide our services, we process your email address based on our legitimate interest in improving user experience and fulfilling our contractual obligations. We retain this data for up to 2 years after your last login.

You have the right to object to this processing or withdraw your consent at any time. You can unsubscribe or modify your notification settings by logging into your account and adjusting the settings accordingly.

Profiling

We utilise your activity and transaction data to create individual profiles based on your interests, such as purchasing or selling models. Based on your profile, we customise your website experience by making certain features more accessible and prioritising relevant content. This profiling aims to enhance Members’ experience and provide personalised services.

The legal basis for this processing is our legitimate interest in improving user experience. We retain this data for up to 2 years after your last login if no purchases or sales are made or up to 10 years after the previous purchase or sale. You have the option to object to this processing by contacting us at [email protected]. However, please note that disabling profiling may impact your access to certain services.

Other Websites Links

Our website may include links to other sites, such as our partners or social media platforms. This Privacy Policy exclusively applies to our website and not to other sites. Therefore, we recommend reviewing the privacy policies of any websites you access through the hyperlinks provided on our website. We do not have control or responsibility for any content presented on sites other than our own.

Data Sharing

We prioritise the safety and security of your data and maintain strict confidentiality standards for our employees and partners. We may share your personal data with trusted service providers who conduct processing operations on our behalf. These providers assist us in delivering services to you as we instructed.

Transaction information data may be accessible to our partners, who offer payment tools to facilitate secure transactions. When engaging service providers, we disclose the minimum personal data required to fulfil the requested services.

We ensure that these providers protect the information and refrain from using it for any other purpose. Our data processors sign contracts with us, outlining their commitment to respecting your rights as individuals and assisting you in exercising your data subject rights.

We collaborate with reputable payment providers and may share your data with banks or other financial institutions. In specific situations, such as customer service issues, security incident investigations, or accounting services, we may grant IT support service providers access to your data on a case-by-case basis.

In certain circumstances, we may be required to disclose your data by law or if we believe it is necessary to protect the rights, property, or personal safety of our Company, the website, or its visitors.

Data Transfers Outside the EEA

Some of our service providers and partners are outside the European Economic Area (EEA). When transferring your data to such countries, we ensure adequate protection through various safeguards, including transferring data to countries with recognized privacy laws deemed adequate by the European Commission, implementing agreements such as standard contractual clauses (SCC) and other data transfer agreements, seeking your consent for specific data transfers, and relying on other transfer mechanisms approved by relevant authorities in the country of transfer.

For customers and registered users in non-EEA countries, by using our 3D marketplace or any other services provided by us, you explicitly agree that your personal data will be stored and processed in compliance with the General Data Protection Regulation (GDPR) and Standard Contractual Clauses (SCC) in cases where personal data is transferred outside the EEA.

Your Rights

As a data subject, you have certain rights regarding your personal data, and you can exercise these rights by contacting us. These rights include:

• Right of Access
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability
• Right to Withdraw Consent
• Right to Object
• Right to Object to Automated Decision-Making and Profiling
• Right to Lodge a Complaint

Please note that certain rights may have specific conditions or exceptions, and we will make every effort to process your requests promptly and appropriately.

Privacy Policy Updates

Please note that we may update this Privacy Policy periodically to reflect changes in applicable laws, regulations, technology, or business practices. Any revisions to the Privacy Policy will be posted on our website. Additionally, if the changes significantly affect how we process personal data, we may notify you directly via email, along with the effective date of the updated Privacy Policy.

By continuing to use our services after the effective date of the updated Privacy Policy, you signify your acceptance of the revised terms. We recommend checking this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal data. 

Contact Information

For inquiries regarding this Policy, please get in touch through the following channels:

• Via email at: [email protected]
• Via this link: https://ixonar.com/contacts
• Via phone number: +447490239655