Refund Policy

Policy Overview

At Educay Limited, we prioritise the quality of our products and are dedicated to addressing any concerns that may arise to ensure customer satisfaction. If you experience any issues with your purchase, kindly inform us at [email protected] within 30 days of the purchase date.

Requests for a refund must be supported by one of the following reasons:

• The product significantly differs from its description or preview images.
• Key model components, details, textures, or files are absent (excluding limitations due to exchange format constraints).
• The model is misconstrued as a physical object, and the digital file remains undownloaded.

To commence a refund request, please furnish us with the purchase order number, a comprehensive description of the encountered problem, and details of the software and file formats utilised. Upon receipt of your refund request, we will strive to process it within 3 business days.

If your refund request is approved, you are legally required to delete all copies of the purchased product files and are prohibited from retaining or using them in the future.

We highly value your satisfaction and are committed to promptly addressing any concerns related to product quality to the best of our ability.

Thank you for choosing Ixonar! We are dedicated to offering top-notch service and eagerly anticipate resolving any issues you may face. Should you have any queries or require further assistance, please feel free to contact us.

Contact Information

For inquiries regarding this Policy, please get in touch through the following channels:

• Via email at: [email protected]
• Via this link: https://ixonar.com/contacts
• Via phone number: +447490239655